Everything you need to now about registration

We simplify the process to ensure the best user experience

Your first step

Choose a primary account holder (Super user), who must be authorized to manage the charity’s iDonatio account. The primary account holder should complete the registration and the confirmation process outlined below. Once the account is set up, additional users who may each have different levels of access depending on their role may be added. One of these must be another super user.

Checklist of Required Actions

The following items are required to complete iDonatio’s registration and charity confirmation process

Confirmed Charity Details

Registered name, Charity Commission number, registration number, Registered address, Phone number, Email address, Website URL and Date charity was established

Bank Details

Account number and Sort code

Account Holder Details

Name of primary account holder, Email address (Used as their primary login.), Job title, Date of birth and Home address

Letter of Authorisation

A letter of authorisation on your charity’s official letterhead must be uploaded, confirming that the designated account holder is authorised to open the iDonatio account.

Proof of Registration

Your registration certificate from the Charity Commission or/and HMRC or Any document with the charity’s name and address (Not telephone bill)

Directors or Key Executives Information

For charity organisations, these are trustees, committee members or key executives. Required details: date of birth, address, nationality, proof of identity and proof of address.

Why These Verification Requirements?

These verification requirements are mandated by the UK Financial Conduct Authority (FCA) and apply to all payment processors operating in the UK. Their purpose is to confirm the individuals responsible for overseeing your organisation and to ensure compliance with enhanced Know Your Customer (KYC) standards.

To meet these regulatory obligations, Stripe, our secure payment partner, now requires all organisations, including charities and non-profits, to provide basic information about their directors, trustees, or key officers during onboarding.

You will complete this verification directly within the Stripe portal, which you will be automatically redirected to as part of your onboarding process with iDonatio.

Verification Documents

The accepted verification documents needed to register on our platform are listed below.

Identity Documents

Passport

Driver license

Resident permit

Citizen Card

Electoral ID

Address Documents

Driver license

Utility Bill

Statement from a financial institution

Government issued letter.

Solicitors letter

Council or housing association documentation

Benefits Agency documentation

Electoral Register entry

NHS Medical Card

GP letter of registration with the surgery

Company/Entity Documents

VAT Registration

Certificate of Incorporation

Companies House Document

HM Revenue and Customs: VAT Certificate

HM Revenue and Customs: Account Statement

HM Revenue and Customs: Account Statement

Charity Commission Document

OSCR Scottish Charity Regulator

OSCR Scottish Charity Regulator

Utility bill

Want to learn more about what iDonatio can do for you?

Get in touch with our friendly support team or watch a video demonstration to see how iDonatio works.

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